Privacy Policy

ENAH Plumbing Services is committed to protecting your privacy and handling your personal information responsibly in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website or use our services.

We may collect the following categories of personal information: • Contact details: name, phone number, email address, physical address • Service information: details of your plumbing problem, property type, service history • Communication records: messages, emails, and WhatsApp communications with us • Website usage data: IP address, browser type, pages visited (via cookies and analytics) • Payment information: bank transfer details where applicable We only collect information that is necessary to provide our services to you.

We use your personal information to: • Respond to your service requests and provide quotes • Schedule and carry out plumbing work • Send you invoices and receive payment • Communicate updates about your job • Improve our website and service quality • Comply with legal and regulatory obligations We do not sell, rent, or share your personal information with third parties for marketing purposes.

We process your personal information on the following grounds under POPIA: • Contractual necessity: to perform the services you have requested • Legitimate interests: to manage our business and improve our services • Legal compliance: to meet our obligations under South African law • Consent: where we have obtained your explicit agreement

We retain your personal information for as long as is necessary to provide our services and comply with our legal obligations. Typically, client records are retained for 5 years after the last service date. You may request deletion of your data at any time, subject to our legal retention obligations.

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

You have the right to: • Access the personal information we hold about you • Request correction of inaccurate information • Request deletion of your information (subject to legal requirements) • Object to the processing of your information • Lodge a complaint with the Information Regulator of South Africa To exercise these rights, contact us at: info@enahplumbing.co.za

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We may use third-party services (such as analytics providers) that process data on our behalf under data processing agreements.

For any privacy-related questions, requests, or complaints: ENAH PLUMBING SERVICES (Pty) Ltd Director: Nditsheni Godfrey Murema 2576 Maputo Street, Cosmo City, Johannesburg, Gauteng, 2188, South Africa Email: info@enahplumbing.co.za Phone: +27 63 789 0116